Shipping
ENJOY FREE SHIPPING ON MOST ORDERS
Shipping is free on this webshop to the United States and the rest of the world outside of Europe and Israel.
For orders shipping to Europe and Israel, please visit our EU webshop here.
SHIPPING DELAYS
Our team is hard at work to guarantee your order is shipped as soon as possible. Items in your order may ship separately.
SHIPPING AND HANDLING
Why am I being charged $100 at checkout if shipping is free?
We offer free shipping worldwide. However, we have two different versions of our website. On our main webshop, www.aninebing.com, you will see a pop-up to select your country. Our US webshop services the United States and the rest of the world outside of Europe and Israel. If you select a European country or Israel, you will be brought to our European webshop. Our European webshop ships for free to Europe and Israel. Please note that VAT/duties may apply for European countries outside of the EU and for Israel.
When will my order ship?
Most orders ship within 1-3 business days.
How long will it take for my order to arrive?
Average shipping times:
Within the US: less than 5 business days
US to Canada: 3-5 business days
US to South America: 5-10 business days
US to Asia: 7-10 business days
US to Australia: 7-10 business days
US to New Zealand: 7-10 business days
US to Africa: 7-10 business days
US to Middle East: 7-10 business days
The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. ANINE BING is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
Do you ship to PO Boxes?
We are unable to ship to PO Boxes. We ask that you please use an alternate address at checkout, such as an office address.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at concierge@aninebing.com.
What happens if my package gets lost?
Please email us at concierge@aninebing.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages if there is proof of delivery.
US ORDERS
All US orders ship via USPS.
Do you charge sales tax?
As an e-commerce company based in the US, we are required to charge sales tax on orders shipping to certain states. This list may vary over time. Any applicable taxes are automatically calculated at checkout.
INTERNATIONAL ORDERS
Global-e is available for most international locations.
What is Global-e?
Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.
Do you cover duties and taxes for international orders?
We offer free shipping for all international shipments but only cover duties for Australia, Canada, China, Hong Kong, Japan, Mexico, and New Zealand. Any applicable duties or taxes are automatically calculated by Global-e at checkout. The amount is determined by your country’s Customs department based on the country of origin of the items being purchased and classification of these items. International taxes such as VAT (Value Added Tax) are set by the destination country.
Select DDP (Delivery Duties Paid) at checkout to pre-pay these fees. All fees will be listed on the Global-e international checkout page.
If DDP is not selected, the shipping carrier will invoice you upon delivery. ANINE BING is not responsible for these charges.
Customs duties and taxes on all international orders are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.
INTERNATIONAL SHIPPING GUIDELINES
|
Destination |
Shipping + Returns |
Taxes |
Duties |
| Australia | Free Shipping + Returns | Taxes Included in Price | No Additional Duties |
| Canada | Free Shipping + Returns | Taxes Calculated at Checkout |
No Additional Duties |
| Chile | Free Shipping + Returns | Taxes Calculated at Checkout |
Duties Calculated at Checkout |
| China | Free Shipping + Returns | Taxes Included in Price |
No Additional Duties |
| Hong Kong | Free Shipping + Returns | No Additional Taxes | No Additional Duties |
| Japan | Free Shipping + Returns | Taxes Included in Price | No Additional Duties |
| Mexico | Free Shipping + Returns | Taxes Included in Price | No Additional Duties |
| New Zealand | Free Shipping + Returns | Taxes Included in Price | No Additional Duties |
| Qatar | Free Shipping + Returns | Taxes Calculated at Checkout | Duties Calculated at Checkout |
| United States | Free Shipping + Returns | Taxes Calculated at Checkout | No Additional Duties |
| All Other Countries | Free Shipping + Returns | Taxes Calculated at Checkout | Duties Calculated at Checkout |
For more information, visit FAQs.
SINGAPORE ORDERS
Beginning January 1, 2023, orders to Singapore will begin to collect import goods and services tax (GST) at point of sale. Please note that the GST is being built into the prices that Singaporean customers are seeing on the site. In addition, GST is being raised from 7% to 8%, and will apply to all orders - regardless of the value.
Customs duties and taxes on orders to Singapore are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.
PURE NOIR + ROSE WOOD
At this time we are only able to ship our fragrances within the continental US and continental Europe due to international shipping restrictions. On our US webshop, the fragrance is unable to ship to Hawaii, Alaska, Puerto Rico, or any international location.
Please contact concierge@aninebing.com for more information.
