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Returns & Exchanges

Merchandise is accepted for exchange or refund if returned in salable condition within 14 days of the ship date, accompanied by the original invoice.


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.

 We only accept returns or exchanges purchased at Please contact a Customer Service Representative at with a detailed description of what you want to return or exchange, your order nr.# and we will get back to you within 24 hours.

When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed. 

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to

 Same return/exchange policies apply to gift recipients who would like to return the ANINE BING merchandise for refund or an exchange.

 Please allow 10 to 12 business days for us to receive and process your return or exchange.

 Personalized Items cannot be returned or exchanged.


Making an Exchange
Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.
Specify the exchange item and the new color / size or and style on the return/exchange mail to Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.
If you are exchanging an item due to a mistake made by or because of quality issues, we will pay the shipping cost to send a replacement item to you. 
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.If you have any questions or concerns, please e-mail us at


We ship via UPS and USPS depending on shipping address location, both provides secure and easy trackable methods of shipping, If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. For domestic packages we ask UPS and USPS to require a signature for orders over 300USD. If you would like to either waive this requirement, or if you would like to ask for a signature for less than 300USD, please contact us at and include your order number. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.


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