FAQ

We accept most major credit cards, Apple Pay (on Safari Mobile & Safari Mac), Amazon Pay (in the US), and PayPal. We are working on accepting alternative payment methods in the near future.

Within the US, sales tax is only charged at checkout on orders shipping to California and New York. Outside of the US, a 10% GST is applied at checkout for orders shipping to Australia.

We ship DDP (Delivery Duty Paid) to Canada, South America, Asia, Australia, New Zealand, Africa, and the Middle East, which means we cover all relevant import taxes and duties. All other non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees.

We deploy weekly drops on Tuesday mornings. To stay in the know, sign up for our newsletter at the bottom right of our homepage and follow us @aninebingofficial.

We try to keep our classics in stock year round. For our more seasonal items, we cannot guarantee they will be restocked. Visit the product page of any sold-out item and select your size and color. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.

Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to concierge@aninebing.com and we’d be happy to let you know the name of that item and its planned launch date.

Anine is almost always a size XS across the board and a size 24 in bottoms.

Sure! Click “FIND MY FIT” on any product page to view our size chart. Please also reference the fit tips and model stats on each page. If you need any additional help, please email us at concierge@aninebing.com.

If you have any questions on fit or styling or if you’re looking for product recommendations, our concierge team is always available to help. Email us at concierge@aninebing.com or chat with us live on our website.

We love hearing from our customers. For help finding the perfect fit or finding an item you may have seen on Instagram, we recommend chatting with us live on the site. We are available 24/7 and respond within minutes. For returns, exchanges, order status or shipping issues, we recommend emailing us at concierge@aninebing.com. We strive to respond to all customer inquiries within one business day. Please note there may be a slight delay for international time zones or during sale or holiday periods. We look forward to connecting with you!

We offer free shipping worldwide. However, we have two different versions of our website. You'll see a flag at the top right corner of our website where you can switch between the two sites. Our European store ships for free to Europe and Israel and our US store ships for free to the United States and the rest of the world outside of Europe and Israel. We also offer free returns and exchanges. Please note that VAT/duties may apply for European countries outside of the EU. Please also note there is a $100 shipping charge for any orders shipping to Russia due to recent changes in customs rules and regulations.

We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship. 

Average shipping times:

Within the US - less than 5 business days 

US to Canada - 3-5 business days

US to South America - 5-10 business days

US to Asia - 7-10 business days

US to Australia - 7-10 business days

US to New Zealand - 7-10 business days

US to Africa - 7-10 business days

US to Middle East - 7-10 business days

Europe to EU - 1-3 business days

Europe to non-EU country - 7-10 business days (there may be delays due to customs.)

EU to Israel - 10-14 business days

EU to UK - 3 days

Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at concierge@aninebing.com.

Please email us at concierge@aninebing.com as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.

We offer free returns and exchanges worldwide and are happy to help you find your perfect fit. Email us at concierge@aninebing.com to initiate a return or exchange within 14 days of receiving your package. Returns and exchanges only apply for unworn and unwashed merchandise. Merchandise received past 14 days will automatically receive store credit in the form of a giftcard.

Yes! Email us anytime to initiate a return. All US packages include a pre-paid shipping label. If you are requesting a return from outside of the US, we will provide a pre-paid label for you via email.

Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.

Click the “unsubscribe” link at the bottom of any of our emails. If you need any further assistance, please email us at concierge@aninebing.com to unsubscribe.

Of course! Please find a link to our e-gift card here: https://www.aninebing.com/products/gift-card

E-gift cards have unique gift codes that can be entered at checkout. If your recipient doesn't use the whole amount all at once, it will remain on the card balance until their next order. Giftcards never expire. We may be biased but we think they make the perfect gift.