FAQ

We accept most major credit cards, Apple Pay (on Safari Mobile & Safari Mac), Amazon Pay (in the US), and PayPal. We are working on accepting alternative payment methods in the near future.

Within the US, sales tax is only charged at checkout on orders shipping to California, New York, and Florida. Outside of the US, a 10% GST is applied at checkout for Australia.

You must be at least 18 years old to use Klarna. If you are in the domestic US, you will see an additional payment option at checkout. Simply select 4 interest-free installments with Klarna as your payment method. You will be redirected to Klarna’s website to enter your credit or debit card information. This is the card Klarna will use for all scheduled automatic payments.

Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

There are no added costs. However, a late fee of up to $7 may be charged by Klarna if an automatic payment cannot be collected. Please see Klarna’s terms for more information.

Yes, the standard ANINE BING return policy applies. If something is not quite right, email concierge@aninebing.com within 14 days of receiving your order to initiate a return.

Scheduled payment dates cannot be modified. Klarna currently only offers the option to pay early. If you are unable to make a payment, please contact Klarna directly via the Klarna app or at Klarna.com. Unfortunately, our ANINE BING Concierge Team is unable to assist with any Klarna payment inquiries.

We deploy weekly drops on Tuesday mornings. To stay in the know, sign up for our newsletter at the bottom right of our homepage and follow us @aninebingofficial.

We try to keep our classics in stock year round. For our more seasonal items, we cannot guarantee they will be restocked. Visit the product page of any sold-out item and select your size and color. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.

Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to concierge@aninebing.com and we’d be happy to let you know the name of that item and its planned launch date.

Anine is almost always a size XS across the board and a size 24 in bottoms.

Sure! Click “FIND MY FIT” on any product page to view our size chart. Please also reference the fit tips and model stats on each page. If you need any additional help, please email us at concierge@aninebing.com.

If you have any questions on fit or styling or if you’re looking for product recommendations, our concierge team is always available to help. Email us at concierge@aninebing.com or chat with us live on our website.

We love hearing from our customers. For help finding the perfect fit or finding an item you may have seen on Instagram, we recommend chatting with us live on the site. We are available 24/7 and respond within minutes. For returns, exchanges, order status or shipping issues, we recommend emailing us at concierge@aninebing.com. We strive to respond to all customer inquiries within one business day. Please note there may be a slight delay for international time zones or during sale or holiday periods. We look forward to connecting with you!

We offer free shipping worldwide. However, we have two different versions of our website. On our main webshop, www.aninebing.com, you will see a pop-up to select your country. Our US webshop services the United States and the rest of the world outside of Europe and Israel. If you select a European country or Israel, you will be brought to our European webshop. Our European webshop ships for free to Europe and Israel. Please note that VAT/duties may apply for European countries outside of the EU.

We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship. 

Average shipping times:

Within the US - less than 5 business days 

US to Canada - 3-5 business days

US to South America - 5-10 business days

US to Asia - 7-10 business days

US to Australia - 7-10 business days

US to New Zealand - 7-10 business days

US to Africa - 7-10 business days

US to Middle East - 7-10 business days

Europe to EU - 1-3 business days

Europe to non-EU country - 7-10 business days (there may be delays due to customs.)

EU to Israel - 10-14 business days

EU to UK - 3 days

Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at concierge@aninebing.com.

Please email us at concierge@aninebing.com as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.

Please note cancellations for any full-price or sale purchases are prohibited during any sale period. This restriction is also listed at checkout during sale times.

We offer free returns and exchanges worldwide and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order. Returns and exchanges only apply for unworn and unwashed merchandise. Merchandise received past 14 days will automatically receive store credit in the form of an ANINE BING giftcard.

For US customers, email concierge@aninebing.com within 14 days of receiving your order to initiate a return. All US packages include a pre-paid shipping label and return form. 

For international customers, please use this portal to submit your request and receive a return label: https://web.global-e.com/returns/portal/mZDI. 

You will be prompted to enter your order number (the longer order number starting with GE, followed by a few numbers) and your email address used to place the order. To initiate an exchange, please contact concierge@aninebing.com.

Yes! However, we are only able to provide pre-paid FedEx labels for US customers. Should you choose to forgo our free return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.

Please visit any FedEx Office location to drop off your package. You can find a nearby location here: https://www.fedex.com/locate/. There are also thousands of FedEx Drop Boxes available nationwide at nearby office buildings, airports, shopping centers, and grocery stores. Please see more here: https://www.fedex.com/en-us/shipping/dropbox.html. 

For international orders placed using Global-e, select "express prepaid return" to receive a free DHL label in the returns portal. Otherwise, you may receive a "standard return label" to use a carrier of your choice at your own expense. DHL offers free pick-ups. Please contact concierge@aninebing.com for any further assistance. 

Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.

Click the “unsubscribe” link at the bottom of any of our emails. If you need any further assistance, please email us at concierge@aninebing.com to unsubscribe.

**Receive an additional 15% off your purchase of $150.00 or more in sale items, OR receive an additional 25% off your purchase of $300.00 or more sale items at aninebing.com or at participating ANINE BING retail locations from July 2, 2020 at 5:00 am PT until July 11, 2020 at 7:59 pm PT. Offer valid on sale items only. Offer will be automatically applied. Minimum purchase amount must be met in a single transaction before taxes. No adjustments on previous purchases. Not redeemable for cash or cash equivalent. No adjustments on previous purchases. All items are final sale. No returns, exchanges, or store credit. In-store prices may vary and may differ from online prices. ANINE BING reserves the right to modify or cancel this promotion at any time without notice. Nothing stated herein will affect customer’s legal rights. Offer valid only for items listed in the Sale collection, which is accessible by this link: https://www.aninebing.com/collections/sale

We currently do not offer discounts to new customers, but we strongly encourage you to follow us on Instagram and sign-up for our newsletter to be the first to know about all things ANINE BING. 

You can also follow this link to opt-in for texts every few weeks. Receive exclusive access to promos, new arrivals, style tips and more - right at your fingertips: https://www.aninebing.com/pages/ablove-subscribe-page 

Unfortunately, at this time, the text list is for US customers only.

Of course! Please find a link to our e-gift card here: https://www.aninebing.com/products/gift-card

E-gift cards have unique gift codes that can be entered at checkout. If your recipient doesn't use the whole amount all at once, it will remain on the card balance until their next order. Giftcards never expire. We may be biased but we think they make the perfect gift.

Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.

Global-e accepts hundreds of payment methods for international customers. Different payment methods are available for each region. Payment methods include Alipay, AmazonPay, American Express, ApplePay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Visa, and more.